Unable to Login via. Custom Domain.

closed
· Other ·
By madmooncrow on 05/26/2026
· Assigned to Dimitris

Unable to login to world anvil via custom domain, returns the following:   Cookie “WA_SESSID” has been rejected for invalid domain.   Domain URL   Login URL   I have followed the guide on setting up a Custom Domain as per conversation with 'Xuroth' everything else works except the login. I am using a link at the bottom of the page to provide login url, as white labelling is enabled on the website. I have tested in multiple browsers, and with several other people.

Steps to Reproduce

Use the link at the bottom of page on Custom Domain URL supplied above.

Operating System

Windows

Browser

Google Chrome

Related Entity

Custom Domain & Login

History

Xuroth @ 26 May, 2026 04:52:42 Developer

Hello! I've confirmed the login does not appear to be working for custom domains. Thanks for reporting!

Xuroth @ 26 May, 2026 04:52:49 Developer
Assigned Xuroth
Kranjax @ 26 May, 2026 07:09:31

yeah... this needs fixing before I'll consider custom domains. it essentially invalidates other high-level features. please let me know if you need help testing or otherwise

Syarx @ 29 May, 2026 03:33:01 Developer
Assigned Dimitris
Dimitris @ 30 May, 2026 06:34:31 Assignee

Hey there guys - this is not a bug, it was never part of the feature set to allow login via custom domains. The custom domains are there to allow peopel to have public worlds that share with their fans, not to make use of the advanced privacy features of World Anvil <3

Dimitris @ 30 May, 2026 06:34:36 Assignee
set this bug to closed
madmooncrow @ 30 May, 2026 08:15:10

Can I suggest that this limitation be clearly noted on the Sage features page?   The way the site is currently worded makes these features appear to be part of the same package, which is why I bought Sage in the first place. I wanted to build a branded site experience, but that is not actually possible if custom domains do not support login or access-controlled content.   As written, the Sage features are misleading. They imply that custom domains, white labelling, password-protected articles, subscribers, and access codes function together as one package, when they apparently do not.   That needs to be stated clearly before purchase, because it materially affects the value of the subscription.   For reference, this is the Sage feature list on your website, one would assume reading this they all work together.   Which are my sage exclusive features?

  • White labeling: the ability to strip most of World Anvil's branding
  • Password-protected articles
  • Custom URL slug for your world and your articles
  • Google Analytics integration
  • Custom world domain name
  • SEO settings for your world
  • Increased storage limit for images (15 GB)
  • Increased amount of subscribers (1000)
  • Subscriber email importing and access codes
  • Increased amount of coauthors (20)
  • I also want to point out that the membership/subscription page makes this expectation even stronger.   It lists Sage as including “White Labeled Worlds”, described as “a professional, branded world presentation with white labeling”, followed immediately by “Custom Domain”, “Mass-access Management” for “readers, players and customers”, and “Advanced Access Sharing” for granting access to customers with password-protected articles and access codes.   That wording strongly implies a professional branded world experience where readers/customers can access protected material through the custom domain.   If custom domains cannot support login or access-controlled content, then this limitation needs to be stated clearly on that page as well, because the current wording makes the Sage package sound like these features function together.   I apologise if I sound annoyed. This has put a real spanner in the works for me, as I upgraded specifically because I believed these Sage features would support a branded site experience.

    MoonRaven @ 01 Jun, 2026 03:17:47

    This severely limits the usefulness of a custom domain. All of the community features are now useless when using your own domain. This also includes liking/following/commenting and monetizing through your own domain through subscriptions.