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Images get moved, resized, or removed entirely from whiteboards after scrolling off screen

closed
· Whiteboards ·
By TheRPGFoundry on 10/19/2024
· Assigned to Xuroth
· Under Investigation

After scrolling on a whiteboard so images that have been added to it are no longer in frame, scrolling back or clicking the "Back to Content" button shows that the images have been resized, moved, or deleted entirely. Hitting ctrl+z enough times does seem to bring the images back and eventually will get them back to the correct size.   There does seem to be some interaction with how much the images are adjusted or removed entirely based on if the whiteboard is still "Saving" when scrolling back vs. waiting until it is fully saved, but this isn't consistent as far as I can tell. Waiting until it's fully saved does not prevent the issue.   After adding:

  After scrolling so the images are out of frame then back into frame:
  After scrolling so the images are out of frame then back in frame 2:

Steps to Reproduce

Add image(s) to whiteboard Scroll so the images are no longer in frame on the whiteboard Scroll back to where the images are or click the "Back To Content" button

Operating System

MacOS

Browser

Google Chrome

History

TheRPGFoundry @ 19 Oct, 2024 05:14:39

As a note as well, the images are not simply hidden behind the articles. Moving the articles around or sending them to the back does not display the images so it isn't a layering issue. Only Ctrl+Z brings the images back

Xuroth @ 10 Dec, 2024 07:58:22 Assignee

When you refresh the page, do the images re-appear until you scroll away again?

Xuroth @ 12 Dec, 2024 08:56:26 Assignee
Assigned Xuroth
Xuroth @ 12 Dec, 2024 09:49:45 Assignee
Xuroth Added tag Waiting for Response
Xuroth @ 12 Dec, 2024 09:49:55 Assignee
Xuroth Added tag Under Investigation
Xuroth @ 13 Dec, 2024 09:10:46 Assignee

This is related to the same bug as the Article Covers not showing on Whiteboard Article blocks. When a block is scrolled offscreen, it is unloaded to prevent performance issues, and gets re-added when you scroll back in, but due to the underlying issue, the image fails to load back in (or the size calculation difference is re-calculated from the already adjusted size). There may be another layer to this, but I will need to test once the fix for the other bug is deployed (because that may or may not automatically resolve the issue).

Will continue to investigate next week when the fix for the other issue is deployed.

TheRPGFoundry @ 09 Mar, 2025 01:27:40

Xuroth, again apologies for not seeing your comments here. Do you need anything else from me for this issue since it's related to the other one?

TheRPGFoundry @ 28 Mar, 2025 05:40:48

Hi Xuroth, just putting a note here as well that this issue is still occurring. Here is the whiteboard: https://www.worldanvil.com/world/whiteboard/54c65b33-d1d9-41b7-950b-a2b7e8b761dc

Xuroth @ 08 Apr, 2025 03:45:15 Assignee

I will investigate further. It seems there is more going on here than meets the eye.

Xuroth @ 08 Apr, 2025 03:45:23 Assignee
Removed tag Waiting for Response
0nnia @ 17 Apr, 2025 01:54:01 Moderator

Hello there,

currently the whiteboards feature is under maintenance. Previously created whiteboards can still be used in your content by pasting the BBCode for them. Changes to whiteboards cannot currently be saved but our team is working hard to fix this and bring the feature back online!

0nnia @ 17 Apr, 2025 01:54:08 Moderator
set this bug to closed