Not able to use Grandmaster Features

closed
· Other ·
By Comic Book Lady on 11/10/2025
· Assigned to Dimitris

When I click on the Subscriber group button, I get a message saying I need to be at least a Master to use that feature. I am a Grandmaster. I click on the link to fix the error, but it doesn't. Also tried in Chrome and on mobile.  

Steps to Reproduce

1. Click on Subscriber group button. 2. Get upgrade message

Operating System

Windows

Browser

Microsoft Edge

Related Entity

Subscriber Group button

History

Dimitris @ 10 Nov, 2025 04:52:24 Assignee

Hey there! 

From my end the account looks to be in a good shape! 

It sounds like you might be having either an issue with your cache or a Anti-Tracking / Anti-Spam / Anti-Virus 

If this is a cache issue this is what might help fix it. 

1. Logout from World Anvil

2. Clear you browser's cache

3. Hard Refresh your page 

4. Log back in

If the issue does persist this might be an issue with  an  Anti-Tracking / Anti-Spam / Anti-Virus  software blocking parts of world anvil 

we will need to check if the issue is with the local machine 

- Try disabling all software like Norton etc. 

- Try using the same browser in Incognito mode (normally disabled any plugins and extensions) 

- Try using a different browser 

if it continues 

- Use a mobile phone on a 4G/5G network so see if you can access the website with al your features activated

If you still need help please let me know

Dimitris @ 10 Nov, 2025 04:52:28 Assignee
Assigned Dimitris
Dimitris @ 10 Nov, 2025 04:52:33 Assignee
set this bug to closed
Comic Book Lady @ 10 Nov, 2025 05:15:19

Steps I have taken to fix the error (that did not work) I logged out before each step and logged in afterwards
1. Tried a different browser (Edge vs Chrome) (wired network)
2. Tried on mobile (wi-fi)
3. Closed all windows and re-opened browser
4. Rebooted Windows PC
5. Cleared cache and cookies, then rebooted machine
6. Crtl+Shift+R
7. Closed all Anti-tracking/spam/virus software
  Issue is still happening, but only with that button. 8. Incognito window

Dimitris @ 11 Nov, 2025 04:24:29 Assignee

If incognito fixed the issue - the issue is an extension or plugin since this is what incognito mode DOES NOT load ;)

Comic Book Lady @ 11 Nov, 2025 02:14:44

I tried incognito mode and it also did not work.

Comic Book Lady @ 11 Nov, 2025 02:19:30

I just tried this in the Old Version Edit and it worked.