Map tool throwing connection error | World Anvil

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Map tool throwing connection error

open
· Maps ·
By puerknight on 04/07/2024
· Assigned to Dimitris
· Reproduced Under Investigation Critical

When i try to open a map, WorldAnvil throws a "cannot connect to server error. The map loads, but i cannot click through to other maps, and edit the map. Sidebar to the left and profile picture are gone like I'm not logged in. I've checked, internet connection on this side looks fine (not getting this error on any other part of the site I've checked.)

Steps to Reproduce

Open any map.

Operating System

Windows

Browser

Firefox

History

Dimitris @ 08 Apr, 2024 03:21:17 Assignee

Hello there can I please have some more information?

  • Is this happening when viewing or ediitng a map?
  • Is the map particualarily big in size?
  • Does the map have a large amount of markers?
  • Can I have a public link to the map to investigate?
  • Dimitris @ 08 Apr, 2024 03:21:20 Assignee
    Assigned Dimitris
    Dimitris @ 08 Apr, 2024 03:53:14 Assignee
    Dimitris Added tag Reproduced
    Dimitris @ 08 Apr, 2024 03:54:27 Assignee

    Hello there - I just wanted to say that I did reproduce this issue and is being given top priority.   This was caused due to our new rate limiting to mitigate an ongoing DDoS attack. We are currently working to find a solution around this.

    Dimitris @ 08 Apr, 2024 03:54:35 Assignee
    Dimitris Added tag Under Investigation
    Dimitris @ 08 Apr, 2024 03:54:41 Assignee
    Dimitris Added tag Critical
    puerknight @ 08 Apr, 2024 04:58:44

    Heya! No idea if it still helps: It was when i tried to edit the map, not when viewing. It happened on all maps, varying in size, main one i am trying is the biggest i have in size but does not have to many markers. Others are smaller (City map) but have way more markers. Those combinations may help complicate it. Maps are not public, my players do know I'm on World anvil, and there is info there i do not want to see them :)

    puerknight @ 08 Apr, 2024 05:05:52

    Just tried to edit again, error itself is gone, creating a pin wizard is kinda working (Have to place first, go to edit after to place a pin). Map seems to save now.

    puerknight @ 08 Apr, 2024 05:09:47

    Clicking through to other maps still not working.

    Dimitris @ 08 Apr, 2024 05:58:31 Assignee

    We have already deployed a fix.

  • Can you please elaborate - how do you mean clicking on other map is still not working?
  • puerknight @ 12 Apr, 2024 09:03:53

    I have a map of a continent, with multiple countries in it. The map pin for that country is linked to the map of the country. Normally when clicking on the map, it forwards towards the (linked) map of that country. Now it (looks like) it refreshes the page without going to the other map.

    puerknight @ 12 Apr, 2024 09:06:25

    If it is an another unrelated bug/issue, I'll gladly make a new report or refer to an already existed one :)

    Dimitris @ 13 Apr, 2024 02:43:23 Assignee

    Hey puerknight - this is certainly unrelated but my question is

  • Is this on the editing or viewing side?
  • In the editing side, since the creation of the tool, the links never went anywhere (for now) they have been illustrative so you know where it should go when you are in the view/presentation side. If this is happening on the presentation side, it would be very odd since we haven't touched this function for ages but it would be a bug.

    puerknight @ 13 Apr, 2024 01:19:36

    Double checked it, viewing side

    Dimitris @ 13 Apr, 2024 04:18:17 Assignee

    Can I please have a link that I can access to this map?

    puerknight @ 13 Apr, 2024 06:57:02

    Send a ping on discord to get the map shared! :)