Hero/Villain

"People automatically think that a hero is a leader, and that's not true at all! It's the same thing with squares and rectangles. All squares are rectangles. They have interion angles that measure 90 degrees each. However, all rectangles are not squares because squares have four sides of equal length - rectangles have two sides and two sides sharing the same length." 
"So, you're saying that someone can be a hero, but not a leader, however a leader is always a hero?" 
"Think about it. What is a leader? Someone who leads. They might not fit the traditional thoughts of what a hero is, but that's the thing; they're most likely a hero to someone just by leading." 
"And that's why you don't like there being "Hero" and "Villain" programs?"
"Pretty much. It's setting people up to fail in the community's eyes. And you know who's the most dangerous, right?"
"A villain bent on revenge?" 
"Mobs."  

— conversation overheard between two students in Mosaic University's student hall.  

Career

Qualifications

"Hero" and "Villain" are two professions associated with leaders. While any person can profess themselves to be a hero or villain, and there's the title of Hero/Heroine/Heroix that can be given to a person, there's an additional program title of Hero/Villain for the programs at Mosaic University.
This requires a student to graduate with at least a 3.0 GPA with a major in Hero/Villain and a Minor in whatever their power is. These qualifications apply only to program at Mosaic University (and which is a magnet program as well).

Career Progression

There is not that much progression other than benefits. The title stays the same (there is no Hero 1 or Villain Rank II) because then there would need to be a ranking system, and it's unsure how to rank several heroes/villains when they all have different specialties. (There was talk about making each capture of a villain worth points, saving people worth points, breaking buildings worth negative points, but it was seen as convoluted and putting more emphasis on ranking up instead of helping people and saving lives, so it was never implemented._)

Payment & Reimbursement

Mengan Point pays for there to be both Heroes and Villains (as graduated by Mosaic University) on government staff. While "Villains" are kept secret, the "Heroes" are kept on public records, with their true names and identities kept secret to protect them, but how they help the city is public. 
They are paid according to ranking, years of work, and there is a bit of bonus in the actions that they have done (a villain robbing a bank or a hero saving people from a burning building). There is a lot of turnover at year three, when many heroes say they don't want this as a full time career. 
Pay Yr 1: Yr 2: Yr 3-5: Yr. 6-10: Yr. 10+:

Other Benefits

A lot of the benefits to having a hero/villain job are either social cred or invisible. 
For instance, a villain who files a plan at the mayor's office to rob a bank and is caught by a hero can have less jail time / smaller bond / home imprisonment. A hero might earn enough street credit to give lectures or be a walking advertisement for a company/service/product (and paid a little extra on the side).

Perception

Purpose

There are several purposes for having such a role: 

1. If there are roles of Hero and Villain to work toward, more activities and intentions will be done with paperwork and there will be less destruction overall. 
2. This keeps vigilantes down to a manageable level.
3. This also allows cities to have a specific list of people (and powers) they know will be used in their city.  

Social Status

This title is sought by some people and ignored by others. There can be some social status with the title, but that would depend on what people are around. For example, children are more impressed than adults, and in cases of adults, some are more impressed by the Villain who has committed more than fifty crimes they've gotten away with than the Hero who has defeated a Villain fifty times.

Demographics

The percentage employed as a Hero or Villain is low in almost every city.

History

When Megacities started to be built, there was one that decided to have no limitations on Heroes and Villains. The other cities saw what occurred there and decided that they would have rules and laws for both that would make the Megacity a good place for everyone to live. 
Magen Point has kept these rules, titles, and jobs in place since the districts combined, and while there have been problems between some Heroes and Villains, it's mostly been kept away from civilians and has allowed the civilian population to thrive. 
Something else that some people have mentioned as being a part of the solution is that most people know or have a powered person in the family - there are an awful lot of people who don't need to go to a school for their power since it's weak or so specific that it's not a worry - and with all the people having powers it's easy to understand why control is better to have than not. 
This actually doesn't apply to many of the countryside cities as they actively dislike anyone who has powers and will run these people out of the countryside and into the cities (which means that any powered kids in the country are going to have a much harder time finding people understanding and able to help them with their powers). 
So far, history seems to be on the side of learning how to pair up powered and non-powered people together.

Operations

Tools

The best tool differs by Hero and Villain since each person has different needs. However, each person who signs up at the mayor's office to be either a Hero or a Villain has to have a cellular phone with a pre-programmed line to the office, a way that the office can quickly contact them, a Hero/Villain plan, a copy of their graduating degree, and a sheet filled out for medical emergencies (who to call, what not to do, etc., because Villains and Heros still have allergies to medicines, etc.).
After all of these, each Hero and Villain is required to wear a smart watch.

Materials

The only required material is to have a smart watch on so information can be communicated - for example, there was one Villain who was stung by a bee and they were super allergic, so the information was conveyed that the battle was done, the Hero won, and an ambulance was needed for the Villain. (Yes, the villain survived.)

Workplace

The workplace that is connected to Heroes and Villains is a small office in the mayor's office with is staffed at all hours by someone on the city's staff. This is where Heroes/Villains come to fill out papers, go if there's a pay problem, update their schedule, etc. 
Nothing very special stands out for furniture reasons. there is a desk, a laptop stored in the filing cabinet, a filing cabinet, a PC on the desk, and a small fan hanging from the ceiling that doesn't do much to clean out the room. Wirth a small couch on the other side, there's enough room for one, maybe two people to sit down and talk with the person behind the desk. If someone is already in the office, or if the office worker is on their lunch break (when they monitor the systems to make sure everything is going on okay).

Provided Services

Services that can be gotten at the drop of a pin are: 

• police
• firefighters
• ambulance
• religious clergy 
• CPS 
• mayor's office staff  (to make sure that papers have been filled out and filed) 
• any other services that might be needed (such as food, clothing, shelter for residents that no longer have homes, etc.) comes from businesses being on the mayor's list of places to call (these are all organizations that have volunteered to help when needed). 

Dangers & Hazards

Both Heroes and Villains have the hazard of being killed; the office assistant has the hazard of idiots trying to weasel information out of them that would help derail a Hero/Villain. 
Other than that the hazards are the normal hazards a person has to deal with living in a city of powered people.

Legality

This profession is 100% legal since there is no want for powered (or nonpowered) people to become vigilantes. Outside of Magen Point there the person can still have the title, but what they do might not be considered legal depending on what area they're in. (This would be seen, for example, as a person obeying the law by smoking weed in an area that allows it, but not being able to smoke weed when they travel to an area that doesn't allow it. Also, just because you work at Toys R Us in the USA doesn't mean you can take over a cash register at Toys R Us in Japan.)