Moderating Your Stream and Community and How to Report Harassment
If you are dealing with harrassment, manipulation, and verbal abuse in streams. I am truly saddened to hear this. To date, we've dealt with very few issues. Most streamers beyond the annoying spam bots have been most excellent in our streams. But streams are public to the world and we will all come across people who will troll streams just to rile others up.
A Tech Advisor article - How to prevent and deal with hair raids on Twitch. One of the most comprehensive lists of tipsShyredfox has found.
Hate Raids Response Tools, a discord specifically to help share info on this topic. (Shared by Kahuna)
Commander Root and Sery_bot are helpful tools too. Info here as of 9/12/2021.
Ensure your channel rules are clear and visible in the about section and the list of channel rules that twitch pops up when people enter chat.
Ensure you have a mod bot.
Ask a fellow ASC member or trusted member of your community to cover mod duties for you if you can't be there 100%. (Sprints, demos, and things like that may prevent you from keeping an eye on the chat) Ensure your mods are on the same page as you regarding your channel's policies.
Get to know the /timeout, /ban, /clear, /slow, /block and /followers commands. You and your mods can also make private notes about the streamer to see what issues have popped up. Twitch has a page on managing harrassment that gives more details.
Don't argue with the troll, it's the equivalent of feeding/encouraging them. They will demand answers, but you are not obligated to give answers. You don't have to be a doormat. Don't be afraid to protect your other viewers and community members.
If you repeatedly have troubles with a viewer or ASC member or ban and block someone and they keep pestering you elsewhere, please let us (the ASC Officers) know. We now have an issue reporting form. We will do what we can to keep an eye out and help stop harassment.
Also please report the issue to your community provider (Twitch, Youtube, Facebook).